Frequently asked

• What is ZenoXCare Diaspora?

  ZenoXCare Diaspora is the sovereign healthcare wallet for Ghanaians living outside Ghana. You open a USD-denominated wallet, link beneficiaries (parent, sibling, child, household, community), and pay for their consults, prescriptions, lab orders, and follow-ups directly. Every charge is reproducible by replay token and auditable end-to-end.

• How is this different from sending money via remittance?

  Remittance moves cash; the recipient still has to find care, pay providers, and trust pricing. ZenoXCare Diaspora pays providers directly at policy-declared prices, with hard patient ceilings the engine cannot exceed. You see the same line items your beneficiary sees, with no hidden fees and no FX surprises — every conversion is FX-stamped at settlement.

• Can I sponsor multiple family members from one wallet?

  Yes. A single wallet supports multiple beneficiaries with declared relationships (parent, sibling, child, household member, community member). You set the rules — per-beneficiary caps, monthly limits, who can request top-ups — and the wallet enforces them on every transaction.

• What happens to my funds if I close the wallet?

  They come back to you. Every wallet has declared sovereign rights — funds are returnable on closure, transferable between beneficiaries within the wallet, and assignable on death per the wallet's governance. The balance is derived from an immutable, hash-chained ledger; we cannot silently move funds.

• What countries do you support today?

  Phase 3 supports the United States as the source country. United Kingdom, Canada, EU, and additional source markets are scheduled in subsequent phases. Sign up at /diaspora/sponsor to start with the US sponsor flow today, or contact us if you want early access from another country.

• Is this regulated?

  Yes. ZenoXCare operates under Bank of Ghana payment-services rules for the destination country and follows U.S. money-services-business expectations on the sponsor side. Every transaction is hashed onto the platform's immutable audit ledger; every decision the pricing engine makes is reproducible from a public verifier URL printed on the receipt.