Question 1

What is ZenoXCare?

Accepted Answer

ZenoXCare is an audit-first platform that connects healthcare facilities, patients, and participants in a transparent ecosystem. Every cedi earned is traceable to a verified healthcare order through our tamper-evident ledger.

Question 2

How does proof-of-yield work?

Accepted Answer

Every cedi earned is traceable to a verified healthcare order through our tamper-evident ledger. You can view the complete audit trail for any financial figure using the Proof Drawer.

Question 3

What makes this different from other reward platforms?

Accepted Answer

Our platform is built on an audit-first architecture where every financial figure has verifiable proof. We provide complete transparency through tamper-evident ledgers, proof-of-yield calculations, and regulator-ready audit exports.

Question 4

Is ZenoXCare available outside Ghana?

Accepted Answer

Currently, ZenoXCare is designed specifically for Ghana's healthcare ecosystem and mobile money infrastructure. We're built for Ghana's mobile-first reality with MTN Mobile Money integration.

Question 5

How do I earn rewards?

Accepted Answer

You earn rewards when verified healthcare orders are placed through registered facilities. Each order is recorded in our tamper-evident ledger, and earnings are calculated based on transparent rules visible in your dashboard.

Question 6

Can I track my earnings in real-time?

Accepted Answer

Yes. View your earnings, pending settlements, and complete transaction history in real-time. All earnings are linked to verified healthcare orders with full drill-down audit trails.

Question 7

How are earnings calculated?

Accepted Answer

Earnings are calculated using transparent, deterministic rules visible in your dashboard. Every calculation is verifiable through the Proof Drawer, showing exactly how amounts are derived.

Question 8

What is the minimum withdrawal amount?

Accepted Answer

GHS 10 for Mobile Money and GHS 50 for bank transfers. Your earnings accumulate until you reach the minimum threshold.

Question 9

How do I withdraw my earnings?

Accepted Answer

Go to your Wallet page and tap 'Withdraw'. Choose Mobile Money or Bank transfer. Mobile Money withdrawals process within minutes; bank transfers take 1-2 business days.

Question 10

What payment methods are supported?

Accepted Answer

We support MTN Mobile Money (recommended for fastest payouts) and Bank transfers. Mobile Money withdrawals typically complete within minutes.

Question 11

How long do withdrawals take?

Accepted Answer

Mobile Money: minutes. Bank transfers: 1-2 business days. All times are displayed in your wallet before you confirm.

Question 12

Are there any withdrawal fees?

Accepted Answer

All fees are clearly displayed before you confirm. Mobile Money has minimal fees; bank transfers may have slightly higher fees. No hidden charges.

Question 13

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption, tamper-evident ledgers, and strict data privacy regulations. All financial transactions are auditable and regulator-friendly.

Question 14

How is my personal information protected?

Accepted Answer

Comprehensive measures including encryption at rest and in transit, secure authentication, and strict access controls. Your data is never shared without explicit consent.

Question 15

Can I verify the integrity of transactions?

Accepted Answer

Every transaction has a complete audit trail accessible through the Proof Drawer. You can verify integrity, source, calculation method, and full history.

Question 16

How do healthcare facilities benefit?

Accepted Answer

Facilities gain access to verified patient orders, transparent fee structures, and comprehensive audit trails. Export audit packs for donors and regulators to demonstrate accountability.

Question 17

How do I register my healthcare facility?

Accepted Answer

Sign up as a partner. The process includes facility verification, KYC checks, and integration setup. Our team guides you through smooth onboarding.

Question 18

What verification is required for facilities?

Accepted Answer

Valid registration documents, licenses, and KYC verification. We verify all facilities to ensure they meet healthcare standards and regulatory requirements.

Question 19

Can facilities export audit reports?

Accepted Answer

Yes. Export comprehensive audit packs meeting regulatory requirements including transaction histories, fee breakdowns, and verifiable proof for all figures.

Question 20

Is the platform regulator-friendly?

Accepted Answer

Yes. Every transaction is recorded in a tamper-evident ledger with complete audit trails. Export regulator-ready audit packs demonstrating full accountability.

Question 21

What audit capabilities are available?

Accepted Answer

Complete transaction histories, proof-of-yield calculations, fee breakdowns, and verifiable audit trails. All figures traceable to source transactions.

Question 22

How do I export audit packs?

Accepted Answer

Export from your dashboard. Reports include all necessary documentation for regulatory compliance, donor reporting, and internal audits.

Frequently AskedQuestions

General Questions

Earnings & Rewards

Withdrawals & Payments

Security & Privacy

For Healthcare Facilities

Compliance & Auditing