Question 1

What is ZenoXCare?

Accepted Answer

ZenoXCare is Ghana's regulated digital health layer: telemedicine and in-person care, neutral provider discovery, care pathways, and verified visit-linked feedback. When payments or compliance require it, figures trace through a tamper-evident ledger—not hidden logic.

Question 2

How does telemedicine work on unreliable internet?

Accepted Answer

Sessions default to audio-first, upgrade to video when the link allows, and can fall back to asynchronous or callback flows—so care continues in real connectivity conditions.

Question 3

What makes provider rankings fair?

Accepted Answer

Distance, availability, transparent pricing signals, and verified quality—not sponsorship. The clinical independence firewall blocks pay-to-rank and referral kickbacks in software.

Question 4

Is ZenoXCare available outside Ghana?

Accepted Answer

Ghana-first: local facilities, wallets where enabled, and regional compliance. Expansion is roadmap-only.

Question 5

How do wallet credits or program benefits accrue?

Accepted Answer

When your plan or program includes them, accruals tie to verified orders and pathway rules—visible in your dashboard with lineage where applicable.

Question 6

Can I track my earnings in real-time?

Accepted Answer

Yes — wallet, pending balance, and history update in real time with drill-down to each order.

Question 7

How are figures calculated when money is involved?

Accepted Answer

Deterministic rules in-app: inputs, formula, governance, reproducible math—when a financial figure must be traced.

Question 8

What is the minimum withdrawal amount?

Accepted Answer

GHS 10 (instant rail) · GHS 50 (bank). Withdraw once you reach the threshold.

Question 9

How do I withdraw my earnings?

Accepted Answer

Wallet → Withdraw → instant rail or bank. Instant rail is usually minutes; bank 1–2 business days.

Question 10

What payment methods are supported?

Accepted Answer

Instant mobile wallet rail (when enabled) and bank transfer. Fees shown before confirm.

Question 11

How long do withdrawals take?

Accepted Answer

Instant rail: minutes when available. Bank: 1–2 business days. Exact ETA shown at confirm.

Question 12

Are there any withdrawal fees?

Accepted Answer

All fees disclosed upfront. No hidden charges.

Question 13

Is my data secure?

Accepted Answer

Encryption, RBAC, tamper-evident ledger, full audit trails — by design.

Question 14

How is my personal information protected?

Accepted Answer

Encryption in transit and at rest, strong auth, strict access. No resale without consent.

Question 15

Can I verify the integrity of transactions?

Accepted Answer

Yes — source, formula, controls, and history are exposed in-app for eligible figures.

Question 16

How do healthcare facilities benefit?

Accepted Answer

Verified orders, transparent fees, Trust Score signals, one-click audit exports for donors and regulators.

Question 17

How do I register my healthcare facility?

Accepted Answer

Partner signup → verification + KYC → onboarding. Guided end to end.

Question 18

What verification is required for facilities?

Accepted Answer

Registration, licences, KYC — we confirm standards before go-live.

Question 19

Can facilities export audit reports?

Accepted Answer

Yes — date-range packs with transaction history, fees, and proof for every figure.

Question 20

Is the platform regulator-friendly?

Accepted Answer

Tamper-evident ledger + exportable packs + full lineage for every transaction.

Question 21

What audit capabilities are available?

Accepted Answer

History, fees, hashes, and audit bundles — traceable to source events where financial or compliance oversight applies.

Question 22

How do I export audit packs?

Accepted Answer

From your dashboard: compliance, donor, or internal formats in one flow.

Question 23

What are Health Impact Credits?

Accepted Answer

Health Impact Credits are non-financial participation credits for verified health engagement. They are not equity, not securities, not tokens, and have no monetary value.

Question 24

Are Health Impact Credits a form of investment?

Accepted Answer

No. They are not an investment and provide no ownership or financial return.

Question 25

Can I transfer, sell, or convert my credits?

Accepted Answer

No. Credits are non-transferable, non-tradable, and non-convertible by architecture.

Question 26

How do I earn Health Impact Credits?

Accepted Answer

Credits are earned through verified health actions: visits, prevention, education, vaccination, adherence, data checks, and community health activities.

Question 27

What are the participation tiers?

Accepted Answer

Five tiers unlock service-level benefits like priority support, governance access, and beta features. No tier provides financial incentives.

Question 28

What is community governance?

Accepted Answer

Eligible members can submit and vote on non-financial proposals such as features, health programs, UX, and education priorities.

Question 29

Can I vote on financial decisions?

Accepted Answer

No. Governance is strictly non-financial; financial proposals are automatically rejected.

Answersthat scale

General Questions

Wallet & program benefits

Withdrawals & Payments

Security & Privacy

Facilities

Compliance & Auditing

Health Impact Credits